This Privacy Policy describes how Animo S.r.l. (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit or make a purchase on www.animoitalia.com (the “Site”), in accordance with EU Regulation 2016/679 (GDPR).
1. Data Controller
The Data Controller of your personal data is Animo S.r.l., with registered office at Via Martiri di Marzabotto, 32, 36022 Cassola (VI), Italy. For any privacy-related inquiries, you can contact us at [email protected].
2. Information We Collect
- Account and order data: name, email address, shipping and billing address, phone number, and payment details when you register or place an order.
- Navigation data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
- Customer service data: any information you share when contacting us via email or WhatsApp for support, returns, or shipping inquiries.
3. Purpose of Processing
We use your personal data to:
- Process and fulfill your orders, including shipping, returns, and refunds.
- Manage your account and respond to customer service requests.
- Send order confirmations, shipping updates, and, with your consent, marketing communications about new collections and promotions.
- Comply with legal and tax obligations, including invoicing requirements.
4. Legal Basis for Processing
Processing is based on the performance of a contract (order fulfillment), your consent (marketing communications), and our legitimate interest in improving the Site and customer experience. You may withdraw consent at any time via the opt-out link in our emails.
5. Data Sharing
We share your data only with trusted third parties necessary to run our business, such as:
- Shipping couriers, to deliver your orders internationally.
- Payment processors, to securely handle transactions.
- IT and hosting providers, for website operation and data storage.
We do not sell or rent your personal data to third parties for their own marketing purposes.
6. International Transfers
If your order is shipped outside the European Union, your data may be transferred to non-EU shipping and customs partners solely for delivery and customs clearance purposes, in compliance with GDPR safeguards.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described above, and in any case for the period required by Italian tax law (generally 10 years for invoicing records), after which it will be securely deleted.
8. Your Rights
Under the GDPR, you have the right to:
- Access, rectify, or request a copy of your personal data.
- Request erasure or restriction of processing.
- Object to processing carried out for marketing purposes.
- Request data portability to another provider.
- Lodge a complaint with the Italian Data Protection Authority (Garante Privacy) if you believe your rights have been violated.
To exercise these rights, please contact us at [email protected].
9. Cookies
Our Site uses cookies to ensure proper functionality, security, and to analyze site traffic. For more details, please refer to our separate Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
11. Contact
For any questions regarding this Privacy Policy or how we handle your personal data, please contact us at [email protected] or [email protected].